Requests and Claims

Contact Customer Relations department

We are here to help you. If you wish to contact us online, please fill in the “Online form” below.

For a priority response, please enter your Flying Blue number.

You can also contact us by telephone:

+60 (3) 7724 8181 (Please select “share a concern and feedback” option)
Calling hours: Monday to Friday from 9:30AM – 11:00AM

Online form

If your claims concerns Flying Blue

Have you lost your Flying Blue card?
Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.

If your claim concerns delayed baggage

If you experience any baggage delay problem or missing baggage, please visit our Baggage Claim information page.
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