Service fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
Service fees vary depending on:
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
Ticket changes
|
Change made on airfrance.my
|
Change made by phone at the Air France Call Center
|
Change made at an Air France ticket office
|
||
|---|---|---|---|---|
|
Ticket purchased on airfrance.my or at an Air France ticket counter |
no fee |
€ 15 |
€ 15 |
|
|
Ticket purchased on a third-party site or travel agency |
€ 30 |
Refer to your local travel agent |
Refer to your local travel agent |
Refunds
|
Refund requested on airfrance.my
|
Refund by phone at the Air France Call center
|
Refund requested at an Air France ticket office
|
||
|---|---|---|---|---|
|
Ticket purchased on airfrance.my or at an Air France ticket counter |
€ 20 |
€ 20 |
€ 20 |
|
|
Ticket purchased from a third-party site or travel agency |
Refund request to be completed through the third-party website or travel agency used to purchase the ticket. |
* Ticket changes are free for infants tickets.
** Service fees are collected in local currency MYR and subject to exchange rate fluctuations.