Book a flight

Service fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).

Service fees vary depending on:
  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

Ticket changes

Change made on airfrance.my
Change made by phone at the Air France Call Center
Change made at an Air France ticket office

Ticket purchased on airfrance.my or at an Air France ticket counter

no fee

€ 15

€ 15

Ticket purchased on a third-party site or travel agency

€ 30

Refer to your local travel agent

Refer to your local travel agent

Refunds

Refund requested on airfrance.my
Refund by phone at the Air France Call center
Refund requested at an Air France ticket office

Ticket purchased on airfrance.my or at an Air France ticket counter

€ 20

€ 20

€ 20

Ticket purchased from a third-party site or travel agency

Refund request to be completed through the third-party website or travel agency used to purchase the ticket.

* Ticket changes are free for infants tickets.
** Service fees are collected in local currency MYR and subject to exchange rate fluctuations.

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